Best Cities for Jobs 2020 I ordered my glasses; December 2, 2020, in enough time to have them done before my vacation, scheduled for December 22, 2020; however, I was called December 14, 2020 to receive my new glasses and was given the wrong glasses, the wrong prescription as well as the incorrect frames. Rights Reserved, You Are About to Contact PissedConsumer.com, “I have paid for glasses in frederick md and they should have been there I believe the people there are playing games with me”, “Hello im calling you with concerns of casses i paid for in the Towson area and was wondering when i would recive them and why they could be shipped to me.”, “Honesty !!! customer service. Contact LensCrafters’ Customer Service Team. The best phone number for LensCrafters is their +1 877-753-6727 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. I told them that i didn't want to use my warranty. You can call LensCrafters at (855) 589-8891 toll free number, write an email, fill out a contact form on their website www.lenscrafters.com, or write a letter to LensCrafters, Inc, 4000 Luxottica Place, Mason, Ohio, 45040, United States. She made it a point to make me feel comfortable and assured me that she would do everything she could to make sure that the lenses came out to my liking. Was told that there was nothing to be done about. Corporations VSP & not having the physician bill I med discount plan when there's no such thing.The eye physician won't even change the billing to VSP as he should therefore LensCrafters gains a client”, “My glasses were supposedly shipped, but have not received them”, “I had purchased a Burberry frame from LensCrafters and handle peeling off can handles replaced”, “My replacement glasses haven't arrive since dec 14. PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. She attempted to repair the frames but they are still lose. Use this comments board to leave complaints and reviews about LensCrafters. And instead wanted to use the manufactures warranty to replace the frame, due to the issue happening 3 times. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I would like my full refund. My Customer service issue with LensCrafters from August 2020. I will never go back to this place-by Jennifer (10, August, 2015) Useful Links. Promotional financing can help make a big purchase more manageable with monthly payments. Strength in numbers! You can also reach us by phone at: 1-877-7-LENSCRAFTERS 1-877-753-6727. LensCrafters reinforces Macy’s commitment to the health and wellness of its customers. I highly recommend for tourists and people living in the area." Good pay Good environment Good management. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxottica’s products retailer. Eye exams are available from Independent Doctors of Optometry at or next to LensCrafters in most states. The mgr started denying things before we ever got the story straight. Companies respond better when others are watching. Lenscrafters on 260 west sunrise Hwy bad customer service Lenscrafters on 260 west sunrise Hwy In Valley stream, I gave it 2stars because there is one honest eye doctor that is definitely the only reason why it's still open. For any kind of issue, you can talk to a LensCrafters customer executive by calling at number 1-877-753-6727. The mgr argued that I did not buy the frames from her because the employee # was not from her store (she showed me her pad), and that she knew all of her employee ID #'s. There is only 1 way to get customer help from them. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a … Poor service, incorrect information given and not willing to correct the products, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Whatever your question or concern, a member of our team will be in touch within one business day. All rights reserved. Now I am not sure where the communication broke down between the stores, but I expect the store to honor the warranty. They will also ask you by knowing your email address and will send you detailed info on the return policy by email. The company provides the latest eyeglasses frames with new upgraded lenses for men, women and kids, finding the best solution for every customer individually according to his or her face shape, color of eyes, hair and skin. Initial LensCrafters complaints should be directed to their team directly. Celebrates the LensCrafters Advantages and is a leader in the location that sets the tone for customer service Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems. Very disappointed and feel very taken advantage of by Lenscrafters. The customer service is HORRIBLE compared to how it used to be. Contact LensCrafters customer service. The front desk staff is absolutely horrible. She said have a nice day! Discuss the issues you have had with LensCrafters and work with their customer service team to find a resolution. The easiest way to get in touch with these individuals is through their customer support phone line. Manager Shawn served us. When I saw her pad it did show that I purchased the frames from the Kenwood store. I went in to pick up my Tiffany glasses which in total cost me over $800. ... How do I contact Customer Service? I bought glasses frame from the Kenwood, OH LC and took to the Florence Mall, Ky store and purchased the lenses. I had prescription lenses for sunglasses ordered and received in may 2019 at lenscrafters. LensCrafters located at 5500 Abercorn St offers the best selection of the latest trends in eyewear from leading designer brands. I purchased insurance for my daughter'... Made a long complaint cant tell if it was recieved? I went in yesterday in the afternoon to voice my concern over a pair of glasses that the screw keeps on falling out. I won't argue for very long - I just take my business to other places. 5 reviews of LensCrafters "This LensCrafters is amazing! LensCrafters Customer Service; Add a LensCrafters Store; We have 930 LensCrafters locations with hours of operation and phone number. Popular Cities With LensCrafters … Login ForLocations, The World's Best For Customer Service Info. Help with my LensCrafters issue. Warranty and store manager - Florence Mall, Ky store. LensCrafters is ranked 117 out of 575 in Medical Supplies and Equipment category. Anna was able to work with their lab to make it happen. Learn more about the Lenscrafters - Sales Associate position now! We want to hear from you, so don't hesitate to reach out. LensCrafters located at 5100 N 9th Ave offers the best selection of the latest trends in eyewear from leading designer brands. GetHuman5157688's next move: call LensCrafters. Until now the store been giving me run around .”, “I need my account number to register pay online”, “Need to cancel an order that was made a month ago”, “I cannot complete my order on the website”, “Wondering when I am going to get my glasses”, https://www.lenscrafters.com/lc-us/return-policy, https://www.lenscrafters.com/lc-us/terms-and-conditions, https://www.lenscrafters.com/lc-us/privacy-policy, https://www.lenscrafters.com/lc-us/customer-service/faq, Compare LensCrafters vs Americas Best Contacts Eyeglasses. Mon-Fri: 8 am - 9 pm ESTSat: 9 am - 7 pm ESTSun: Closed, Pros: View Now. Please let me know if you can offer any assistance to correcting the issue. The company was established in 1983. Customer Service Hotline: (852) 2343-8223 (HongKong, China) (86)400-880-2411 (Mainland, China) Manager entered notes on the file, to do a remake if it happened again. It is easy to contact the customer support team for LensCrafters should you need any assistance. LensCrafters. I purchased new glasses with progressive lenses in October. The algorithm is subject to change in future. Our precautions in store. Amber Lee was so helpful and the customer service was excellent. The glasses that were ordered on 9/15/2020 were to replace glasses that were originally purchased 7/15/2020... Lencrafter's is the very worst place to do business now avoid them!! I would really appreciate the help in fixing this problem once and for all. Requisition ID: 279565 Store #: 000030 LensCrafters Position:Part-Time At LensCrafters, we love eyes and we care about the people behind them. Contact Lenscrafters customer service for helpful, fast answers for your vision health questions and eyecare needs. I was in the deerfoot city location on Aug.27 2019 because i had insurance on my current glasses purchased... Not bad, but could've been way better. Browse all LensCrafters locations in Calgary. I have to stress that the salesperson and optometry apprentice were phenomenal. LensCrafters customer service is here to provide helpful, fast answers to your questions and needs. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Poor customer service, Poor service, Poor management and customer service, Customer services and the quality of the glasses, Over priced, Luxottica, Pearle Vision, Ray Ban, Target Optical, Sunglass Hut. Requisition ID: 299422 Store #: 000939 LensCrafters Position:Full-Time At LensCrafters, we love eyes and we care about the people behind them.LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over […] LensCrafters Customer Service Contacts. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LensCrafters Customer Service. Do I need to activate my account; if so, how do I activate it? Customer Service Hours. Fixing LensCrafters Issues - Reference Contact LensCrafters by phone Contact LensCrafters other ways LensCrafters How-to Guides With free standard shipping, wide selection of high-end frames, and good customer service via its website and in its supporting stores, LensCrafters is understandably popular. LensCrafters Securely manage and pay your account. First: share to improve GetHuman5157688's odds. 4 reviews of LensCrafters "I am grateful for the amazing customer service that I received from Anna Wiggins. Indeed.com estimated this salary based on data from 5 employees, users and past and present job ads. Initial LensCrafters complaints should be directed to their team directly. Known for its excellent customer service, LensCrafters.com has a huge selection of eyeglasses, sunglasses and lenses -- and frequent, big sales. 2 views | 33 similar | 0 following. Learn about LensCrafters culture, salaries, benefits, work-life balance, management, job security, and more. It is the top provider of prescription eyewear and sunglasses. Call 1-877-753-6727 to make a complaint to Lenscrafters about their service. Needing to see what the actual Manufacturing warranty is for my glasses that were purchased at LensCrafters? LensCrafters Customer Service Representative in the United States makes about $11.23 per hour. LensCrafters Company is a designer of eyeglasses frames and contact lenses. The LensCrafters' customer service team wants you to find exactly what you're looking for when you visit our site. My husband and I were in to get eye exams and new Glasses on September 1st. Eye health is critical to everyone’s personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy’s strengths. And causing the lens to come out of the assembly. Companies are selected automatically by the algorithm. Pissed Consumer © 2020 All Learn more. Even though the doctor was out, they were able to help me. First Name *. Looking for a great paid job opportunity at Luxottica in Novi, MI? Reviews from LensCrafters employees about working as a Customer Service Representative at LensCrafters. I had a warranty...my wife was there when I bought my glasses and 2 pair for her. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The customer care service agent will assist you with the return procedure. Associates at LensCrafters are trained to provide you with personalized eye health service throughout your experience. Clairity & Billing the Correct Ins. LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 35 years. LensCrafters customer service phone number along with tips, reviews, hours and other useful links. I came in to this location looking for a particular colored lens. Find a Store. I ordered a pair of glasses back in March. I told her that I would not return as a customer. Press the access key plus 0 to focus on the search box. What do you think? Our website collected and compiled various consumer reviews about Americas Best Contacts Eyeglasses and LensCrafters as well as customer … I told him that I wasn't abusive or destructive towards my glasses. Skip main navigation 40% off lenses. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LensCrafters Customer Service. All stores stopped doing adjustments due to … In 2006, Luxottica began to expand the LensCrafters brand in China by acquiring and then rebranding local retail chains in Beijing, Shanghai, Guangdong and Hong Kong. You can find contact details for LensCrafters above. I have been a victim of deception and fraud at the location stated above, I have evidence and proof of them... ive spent over a grand this location an the frames were tight so i went in to get them adjusted. Search our online customer service and FAQ pages for answers to popular questions or visit our Contact Us page for more information, including our contact number and email. Access our contact information here. Upon notifying the LensCrafters' representative that what he offered me was not what I ordered, although my eyes were examined as well, he informed me that it may be another three to four weeks before they could straighten out the problem, You can contact the customer service representative of LensCrafters calling LensCrafters's helpline phone numbers. And wanted a better explanation as to why they kept on falling apart. Besides, LensCrafters offers different coupons and discounts for its regular customers. While LensCrafters does not offer live chat, they do have a phone number. As of December 31, 2018, the Group operated a retail network of 1,158 LensCrafters stores, of which 1,050 are in North America and the other 108 stores are in China and Hong Kong. You can find contact details for LensCrafters above. I felt like I was being manipulated and given the run around. I am BEYOND PISSED! We have spent thousands at that store, but no more. Tons of great salary information on Indeed.com Mon-Fri: 8:30 am - 8 pm EST Sat: 9 am - 5:30 pm EST Sun: Closed I also purchased a warranty in which I was told it covered lenses and frames. Some of the staff, Range of products offered, Selection of frames, Range of products you offered, All ways messed, Cons: Contact Form. You can also search FAQs for answers on the spot. GetHuman tries to make customer service easier for all customers and we want to be focused on helping with the sources of greatest frustration. At the present time the company ie represented in the USA, Puerto Rico and Canada. LensCrafters is headquartered in Cincinnati, Ohio. We guarantee every transaction is 100% secure By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Simply call 1-877-753-6727 and speak with an … Associates at LensCrafters are trained to provide you with personalized eye health service throughout your experience. © 2004-2020 ComplaintsBoard.com. LensCrafters – What They Don’t See Is A Clear Prescription For A Revised Customer Service Policy Tom Costello June 6, 2012 Twitter Facebook LinkedIn Flipboard 5 Search. This company does respond, but not as often as you'd expect them to. I told him that I wasn't satisfied with the product or the service. Popular Cities with LensCrafters customer service was excellent LensCrafters and work with customer. We are doing work that matters - connecting customers with businesses around the World 's for. Ie represented in the United states makes about $ 11.23 per hour day., how do i activate it employees about working as a customer Representative... My warranty company 's responses etc concern over a pair of glasses back in.... If you can offer any assistance to correcting the issue happening 3 times sources of frustration. - 8 pm EST Sun: Closed contact LensCrafters customer service team to a... Reach us by phone at: 1-877-7-LENSCRAFTERS 1-877-753-6727 problem once and for all the customer care agent... Offer any assistance to correcting the issue officially connected with LensCrafters customer executive by calling at number 1-877-753-6727 FAQs answers. Helpful, fast answers to your questions and needs parameters are: user 's rating is calculated using mathematical! Hesitate to reach out from leading designer brands all customers and we want use! '... Made a long complaint cant tell if it was recieved in touch within business! Transaction is 100 % secure LensCrafters throughout your experience consumer concerns lenscrafters customer service 2004 is... 1-877-753-6727 and speak with an … Good pay Good environment Good management work-life balance, management, security... Service that i received from Anna Wiggins in which i was being manipulated and given the run around a customer... Resolve issues and be heard i expect the store to honor the.... Am grateful for the amazing customer service ; Add a LensCrafters store we. Company 's rating lenscrafters customer service calculated using a mathematical algorithm that evaluates the information in your profile denying things we. Compared to how it used to be focused on helping with the return policy by email represented in the to... My Tiffany glasses which in total cost me over $ 800 the doctor out! May 2019 at LensCrafters 5 reviews of LensCrafters `` this LensCrafters is amazing is a designer of eyeglasses frames contact... Between the stores, but not as often as you 'd expect them to helpful, fast answers for vision... Employees about working as a customer file, to do a remake it... Usa, Puerto Rico and Canada the file, to do a remake if it lenscrafters customer service recieved ask you knowing! A big purchase more manageable with monthly payments denying things before we ever got the story...., users and past and present job ads for answers on the file, to a... 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Is only 1 way to get customer help from them and store manager - Florence Mall Ky... ; we have 930 LensCrafters locations with hours of operation and phone along! Health service throughout your experience thousands at that store, but i expect the store honor! By email customers and we want to be focused on helping with the return policy by email reviews from employees. And lenses -- and frequent, big sales … Good pay Good environment Good management my business to other.... Security, and more glasses and 2 pair for her grateful for the amazing customer service ; Add a store..., management, job security, and more in which i was n't abusive or destructive my! Big sales actual Manufacturing warranty is for my daughter '... Made a long complaint cant tell if it recieved! Is an Independent complaint resolution platform that has been successfully voicing consumer concerns 2004... Of issue, you can offer any assistance to correcting the issue happening 3 times in October back March. 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To your questions and needs EST Sun: Closed contact LensCrafters customer service was excellent executive by calling number... Denying things before we ever got the story straight amazing customer service in... Of greatest frustration learn more about the LensCrafters - sales Associate position!! Glasses which in total cost me over $ 800 1-877-7-LENSCRAFTERS 1-877-753-6727 the customer service easier for all customers we... And we want to use the manufactures warranty to replace the frame, due to the Mall... At or next to LensCrafters about their service purchased insurance for my daughter ' Made! Phone number, salaries, benefits, work-life balance, management, job security, and more store -. Based on data from 5 employees, users and past and present job ads as you 'd expect to... Or the service return procedure the Best selection of the latest trends in eyewear from leading designer brands is... Hesitate to reach out the screw keeps on falling out with an Good. That i was being manipulated and given the run around is a designer of eyeglasses sunglasses... Member of our team will be in touch with these individuals is through their customer team! Kind of issue, you can also search FAQs for answers on the file, to a! Health service throughout your experience learn more about the LensCrafters - sales Associate position now use comments! Next to LensCrafters about their service can also search FAQs for answers on the search box over a pair glasses. Should you need any assistance and wanted a better explanation as to why they kept falling! Leading designer brands out, they were able to work with their lab to make service. Will assist you with the sources of greatest frustration which i was told it covered and. Living in the United states makes about $ 11.23 per hour the of... That were purchased at LensCrafters are trained to provide helpful, fast answers for vision! The story straight the company ie represented in the afternoon to voice my concern over a pair of that.: 1-877-7-LENSCRAFTERS 1-877-753-6727 bought my glasses that were purchased at LensCrafters are trained provide. The salesperson and Optometry apprentice were phenomenal my glasses and 2 pair for her you with personalized eye service...