OB TITLE: Customer Engineering Administrator support - Full Time - temp NAME: DIVISION: Customer Engineering LOCATION: Worcester REPORTS TO: UK&I Maintenance Manager Hours 37.5 8am - 5pm Duration: 3 months until Feb 17. JOB PURPOSE To provide administration support to the UKI Customer Engineering team as required. Duties include but not restricted to :- O To telephone customers to book in planned technicians workload (50%) o Use departmental PC tools, such as SAP and web based programs, to assist with the scheduling process of assigning work to technicians (20%) o To telephone technicians to discuss up and coming workload (5%) o To provide telephone support to answer calls from customers, technicians, internal and external staff (5%) o To liaise where necessary with various contractors to assign or review engineering related activities (2.5%) o Management of Non Personal Mailboxes (5%) o Answer queries from Sales/colleagues regarding progress of service orders (2.5%) o To assist with office based administrative tasks to include filing and scanning of departmental paperwork (10%) CONTACT WITH OTHERS o UKIE Business Support Team o UKIE CryoEase Technicians o UKIE CryoEase Customer Engineering Worcester o UKIE CryoEase Customer Services Worcester o UKIE Sales o UKIE CryoEase Approved Contractors (External) o Customers Most contacts are internal and face to face or via e-mail - there is NO external Customer Contact and very little telephone contact KNOWLEDGE AND EXPERIENCE REQUIRED O Strong Administrative Skills O Excellent communication skills and ability to converse with Technicians, Contractors and Customers O High level of accuracy whilst processing high volumes of potentially repetitive tasks O Strong PC skills - Microsoft Office (essential), SAP (Desirable although training will be given) O Ability to manage own workload and share workload within the team O Ability to become part of a small but very inter dependant team of colleagues