Service Manager - Oil & Gas Oil & Gas Main Tasks and Responsibilities: • Coordinate and manage day to day business activities related to the technical department. • Assist management in decision making for day to day activities by providing search & studies as required to improve business planning and organization efficiency. • Stay continuously in touch with various customers to insure smooth operation for all products. • Understand and comply with all policies and regulation on how to conduct business. • Assist Sales Managers and team in any technical clarifications, and attend sales meetings when as required. • Work with the sales team and keep a record of all service quotes, service PO and request revisions as per field service requirements. This includes calculating in detail what to quote the customer upon completion of a service job or equipment repair. • Continuously monitor and improve department processes and reporting. • Conduct and carry out rig surveys as per Company standard formats and procedures, prepare full reports for submittal. • Conduct technical interviews for new hires for the service department and help management/HR in recruitment and guidance of new hires. • Manage service engineers training programs and provide continuous in house training for new hires. • Ensure the implementation of the quality plan, safety procedures and business related processes by liaison with all relevant departments. • Coordinate with logistics to keep a complete record of Service Reports, orders and equipment repairs. • Organize service team dispatch to the field and update service department travel calendar accordingly. • Establish and manage the repair shop for different products. • Create, update and close all FME FPR sheets for different business line and liaison with various engineering departments regarding all FPR related issues. • Follow ’s standard procedures of carrying out all sorts of services by ensuring proper signing of the service tickets, completing Service Reports and prepare final service reports for submission. • Manage, test, repair and compile final report on in house equipment repair jobs on various product lines and coordinate quotations for these repairs. • Attend monthly FPR and field service meetings on line as required/requested. Industry Type : Oil & Gas / Petroleum