Installs and Tests Hardware and Software products: - Installs and configures computer hardware and peripherals in all Abu Dhabi and site locations in accordance with defined procedures - Prepares PCs with the required hardware and software configuration before dispatching to users - Implements all hardware and software updates after evaluating them for their impact on resources, security and performance - Installs/updates client software on all user PCs in accordance with defines procedures Provides the adequate support to the IT Resources Users: - Ensures that the end user computing facility is utilized for the maximum business benefit by regularly assisting the users in resolving the PC related software problems, providing technical support on Microsoft desktop applications and Company business applications - Provides first level support / help on Business Applications such as SAP ERP system, engineering applications, etc. - Contributes toward and and promotes the protection of the Al Hosn Gas IT assets and corporate information against threats to their security by implementing the Information Security Policy and all other related rules, regulations and guidelines - Assists in evaluating vendor proposals and preparing technical recommendation on PCs and peripherals. Network cabling and other hardware requirements - Conducts survey/studies at the request of IT management on the utilization of hardware, new products, etc. and submits reports with recommendations - Provides inputs for the IT Division Plan and Budget preparation - Implement Al Hosn Gas Information Security Policy in the job functions, where applicable. Reports any security breaches observed. Promotes security awareness among the users - Ensure the Al Hosn Gas HSE Policy provisions are observed in the job functions - Builds and maintains sufficient knowledge of Company products (Al Hosn Gas), services and company philosophy as the role demands - Any other related job assigned