To provide operational technical support to business users to proactively resolve performance issues. To participate in new roll outs. Overall Purpose · Provide operational technical support to business users; proactively resolve performance issues, user management, data backup, and system security. · Participate in new roll-outs as directed by Team Leader or Project Manager · Manage applications systems performance according to Service Level Agreement. · Recommend enhancements to support continuous improvement program · Develop and maintain up-to-date documentation of system configuration, license compliance, backup policies Key outputs to achieve · Proactively monitor and take appropriate actions to improve system uptime and productivity · Manage L1/L2 incidents in accordance with SLA target and coordinate escalation process as appropriate · Provide design consultancy and functional / domain expertise on ad-hoc project assignments · Establish and maintain IC compliance